248-835-6880

 

Additional Troubleshooting Information for VCollab Presenter


If you still have issues, try some of these additional suggestions:

 

1. Make sure you are using Internet Explorer 32-Bit. Internet Explorer 64-Bit and other browsers are not currently supported.

2. If you are using Internet Explorer 7.0 32-Bit or Internet Explorer 8.0 32-Bit and still having problem, please enable the following security settings and try again.

Tools | Internet Options | Security | Custom Level | Run ActiveX Controls and Plug-ins | Enable

Note: This setting takes effect after you restart Internet Explorer.

 

 

3. If you are using Internet Explorer 6.0 32-Bit and getting the following messageRight-Click on the yellow bar and select Allow Blocked Content… as shown below



Right-Click on the yellow bar and select Allow Blocked Content… as shown below

 
A dialog box will appear with the publisher details. Allow the same.
 
 
 
4. If you are using Internet Explorer 7.0 32-Bit and getting the following message
 
 
Right-Click on the yellow bar and select Run ActiveX Control as shown below.
 
A dialog box will appear with the publisher details. Allow the same.
 
 
5. If you are using Internet Explorer 8.0 32-Bit and getting the following message
 
 
Right-Click on the yellow bar and select Run Add-on as shown below. 

A dialog box will appear with the publisher details. Allow the same.
 
 
 
If you don't find a solution from the above, Please contact us at: support@vcollab.com

 


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